Case
Studies -
Programme
and Project Management
Digital Inclusion Strategies
Dundee. Aberdeen. Aberdeenshire and the rural areas of North East Scotland. 2001-2005
Worked, on behalf of the Scottish Executive and the Scottish Enterprise Network, in strategic partnerships with local stakeholders to deliver major project sustainability and encourage economic, social and digital inclusion.
Developed, implemented and managed digital inclusion strategies and tailored action plans for Dundee and Aberdeen with measurable outcomes, on time, to quality, incrementally increasing core budgets by securing additional funding (leverage ratio of 1:8).Strategy outcomes included successful community capacity building; the piloting of the development of two social enterprises; a feasibility study for a digital media unit; supported by three research projects.
The ethos of this project has now been
mainstreamed within the public sector.
Dundee
Aberdeen - www.pathways-online.org
E and ITC Literacy’s Programme and Networks
Programme and project initiation and management, in partnership with stakeholders, supported by Lawrence Solutions who designed, developed and implemented customised training courses from pilot to Stage 3 “Training the Trainers “for 97 public facing staff (2001-2004).
Programme objective-the improvement of the skills and competencies of a number of intermediaries, in the library, community education and youth sectors. Raising awareness of operational partners and training providers on the provision and the encouragement of public internet access and use.
These programs were ultimately successful in raising awareness on the digital inclusion agenda, developing skills, piloting training and mentoring programs as well as improving customer care skills and competencies.
Public sector staff surveyed, after training completion, indicated that they felt more confident in their delivery of customer care support for ICT use. This growing confidence encouraged further public service developments , including local initiatives for the branding, marketing and promotion campaigns associated with the People’ Network.
The ethos of this project was mainstreamed within the public sector.
Information Strategies
Information Communication Technologies (ICT) and Intra/Internet developments acting as catalysts for business re-engineering and change management processes.
Fife Council
Piloted and developed an Information Strategy for Fife Council. A stakeholder consultation process was undertaken with 32 internal business units, mapping core content forth Intranet build.
These approaches supported the business development processes through technical specification, procurement to tender. Assisting the council with the clarification and achievement of their e- government public sector targets of “all citizens on line” . The Intranet development then enabled the council to move forward on the development of a public facing Internet.
www.fifedirect.org.uk
